Missing ResourcePC

[EricLiu]

Hi,

I have a question about the resource PCs. From time to time one or some of my resourcepc goes missing connection in the control room. When I log into those pc to check the status, I can see the icon of resourcepc is gone. I have to use CMD to launch it again manually.

Does anyone else has similar experience like this? Is there a way to find out why does automate.exe stopped working? I have check Windows Task Manager and have not find anything useful...

Thanks!

------------------------------
Eric Liu
RPA Developer
America/Toronto
------------------------------

[jegendra]

Hi Eric,

To identify the cause of the issue please investigate through the following Windows Event Logs on target workstation that is running the Runtime Resource.

• Blue Prism Event Logs
• System Event Logs
• Application Event Logs 

------------------------------
Jega Avinasinathan
Customer Support Engineer
Blue Prism
------------------------------

[MichalSzumski]

Hi Eric,

Are You using task scheduler to launch Runtime Resource Agent? If yes then please check task settings - for example You may have set it to stop after couple of days as per attached screen.

Best regards
Michal Szumski

------------------------------
Michal Szumski
RPA developer
Rockwell Automation
Europe/Warsaw
------------------------------

[EricLiu]

Hi Michal,

Thank you so much for this information!!! I have fixed this setting for the runtime resources. However, it is still somehow suspicious that our resourcepc goes missing with a period of 7 days... I even created a dummy scheduler task that runs every 30 minutes try to pin point a time slot that this happens. So far it only happened three times and I do not have a steady time slot yet.

But still, thank you so much! This solution seems very promising.

Bests,

Eric

------------------------------
Eric Liu
RPA Developer
America/Toronto
------------------------------