Outlook 2016 config issue in Blue prism

[kuberhonnakastu]

Hi All, Not able to connect to outlook2016 mail box below is the error: Any suggestions to handle it? Error : Failure in Send Mail function of Blue Prism Extended MAPI Automation. Failed to access outbox

[JennieKarlsen]

I'm experiencing the same issue when working with several mail profiles in Outlook 2016. I recommend the article on Cached Exchange Mode if you are only working with one mail profile: https://portal.blueprism.com/customer-support/knowledge-base/mapiex-iss… . Turning off cached exchange mode mitigated my issue when only working with one mail profile.

[ewilson]

This is an old thread, but if you're still experiencing this issue, I'd suggest downloading the latest Outlook VBO and testing with it.

Cheers,
​

------------------------------
Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
------------------------------