Query on upgrading Decipher 2.2 to 2.2.1

[Tejaskumar_Darji]

I see that we need to just install one of the component for this upgrade to take place which is Decipher Web Client.

But I'm unable to find the installer file in the Decipher downloads.

@Ben.Lyons1 can you help with this or anyone is aware where is the Web client installer.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Tejaskumar_Darji]

Ok sure thanks

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Tejaskumar_Darji]

No response from the support team in the last 5 days and the Decipher 2.2.1 Web Client is still not available.

Tagging @Samantha Shaw to help us with this and prioritize the request.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Tejaskumar_Darji]

Update - BP Support has created a temp file-sharing folder and just got the MSI file. The IT team is still working to fix it. Meanwhile, if anybody needs access connect support.

Thanks.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[Athiban_Mahamathi]

Hi Tejas,

Thanks for the Update. I am yet to hear back from the Support team.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[Ben.Lyons1]

Hi All,

Could it be a cache issue? Have you tried a Ctrl+F5 to refresh the page?

Thanks

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[Athiban_Mahamathi]

Hi Ben,

We have tried that as well. Also, we have tried accessing the download page via multiple web browsers. We are still waiting for an update from the support team.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[Ben.Lyons1]

Is this problem experienced on all common browsers? Edge, Chrome, Firefox

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[Athiban_Mahamathi]

Yes Ben, the web client installer file is missing.

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[Ben.Lyons1]

Just trying to help as some users can access it, myself included.

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[Tejaskumar_Darji]

Hi Ben, the thing is users accessing portal from Asia and Australia are facing this issue as you can see in above screenshots. So it is not due to browser but the server itself.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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