Runtime Resource getting disconnected

[Sai_SrinivasGS]

Hello Team,
When we execute BP runtime resource, It is getting connected and showing disconnected immediately, Any help would be highly appreciate.

Regards,
Sai,

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Sai Srinivas GS
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[HakanEngman]

Hi,

I think it's normal behaviour. I'm not 100% sure, but I think it's when a GUI is running and it "poll" ever resource to get the current status. 

Br,H

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Hakan Engman
Automation engineer
Teliacompany.com
Europe/Stockholm
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[jegendra]

Hi Sai,

Can you please verify the following factors that may contribute to this network connection issue?

• Examine the network connectivity between the Application Server and Runtime Resource to ensure no packet drops. (E.g., PING test, TELNET connection test)
• Examine the Firewall policies which may be blocking the communication between the Runtime Resource and the Application Server(s).
• Examine the status of Blue Prism Server services from the Application Server.

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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