Storage Issues with Decipher IDP

[a.merketegi.accenture]

We currently have a Decipher Multi-Server installation, which was deployed following the guide published in the web. The problem is that in the server in which Decipher Automated Clients component is installed, disc C:/ is reaching its maximum storage size, meaning that our production environment is in great risk. More in detail,  we observed that the path that is causing this issue is (C:\Windows\Temp, and the one that takes up most space is C:\Windows\Temp\DataCaptureDir\CaptureModelsML), which leads us to the conclusion that the capture models’ information is being stored continuously and this is causing the server to reach its maximum capacity.

All the capture models’ auto-training features are disabled now,  but the storage issue remains. Apart from this, we also need to move the installation of all components to disc D:/ due to some policy reasons (this would also avoid the storage problems in disc C:/), but since we are talking about production environment, it is not possible to uninstall the components and reinstall them in another disc. Therefore, we would need some guidance to solve the following issues:

• Is it possible to move/change Decipher components from one disc to another, without having to uninstall and reinstall all the components? Is there any chance we can edit the ubication in which components are stored without uninstalling the components?
• How can me edit the path in which CaptureModelsML’s information is stored? What could we do in order to store all this information in another path/disc? Which file do we have to edit to change the directory in which all this temporary information, and models’ information is stored?
• Is there any other option so that we can reduce the current storage size of the capture models? Which files/items could we remove to free up some space?

Thank you in advance for your guidance. Please, feel free to ask any questions in case you need more information to understand our problem.

[Ben.Lyons1]

Hi,

What size hard disk did you use for the Capture client? Did you check this with the sizing guide in the online help?

The Capture client will download the models being used in document processing to minimise processing time, so in instances of multiple models being used it's necessary to have a larger hard disk.

1. You can install the Capture client on a new server before uninstalling it from the current location, but the installation can't be moved.
2. Changing the model storage location is not currently supported.
3. The models are extensible and will only get larger the more you train them.

Generally the additional Capture ML model isn't required, as per our best practice documentation. Did you fully train your DFD before enabling them? What was your straight-through processing rate/confidence?

Thanks

[a.merketegi.accenture]

Hi Ben,

Thanks for the reply. Yes, the sizing guide was considered before the installation was done.

What we need right now is the Decipher IDP component to consume resources from disk D:/ instead of disc C:/, since disc D:/ is the one that has enough space available. Isn't there any way to carry this out without having to uninstall the component?

Thanks for the guidance.

Ander

[Ben.Lyons1]

Hi Ander,

No, you will have to uninstall. But there will be no impact on performance (except for the change in disk size) as all the ML data will be automatically downloaded and refreshed as the model is updated. This is why you can have multiple Capture client installations on separate servers.

Thanks