Trying to get Hub to Work

[JoseErazo]

Hello, I have been trying to test new V7 capabilities but I cant get Hub to work. I keep getting the following error message when starting authentication.local : I would really appreciate any comment on what could be going wrong.
Thank you very much in advance

------------------------------
Jose Erazo
------------------------------

[james.man]

Hi,

To find the underlying issue would likely require digging into the configuration/logs.  But without any more information, I would suggest looking at which user account is user to run the Authentication webservice (https://docs.microsoft.com/en-us/iis/manage/configuring-security/application-pool-identities), and to check whether that user has the necessary permissions to access the database, listed here: https://bpdocs.blueprism.com/hub-interact/4-3/en-us/installation/install-hub-software.htm?tocpath=Hub%7CInstalling%20Hub%7C_____2

IIS APPPOOL\ Blue Prism – Authentication Server also requires access to the BluePrismCloud_IMS_JWT certificate.

If you find that the user access to the data for the Auth IIS service and the certificates/access are correct, it would probably be worth creating a support ticket with Global Customer Support for more guidance.

------------------------------
James Man
Professional Services
Blue Prism
Asia/Hong_Kong
------------------------------