VM goes to offline after running the logout process

[Mupps-S]

Hi Support ,

My VM in online status , after I running the logout process my VM shows offline status instead of logged out in control room. 

I configured the login agent in my VM.

[harish.mogulluri]

Hi,

Is it offline forever or  just for few seconds?

Restart the VM and see whether you have  the same behaviour

[Mupps-S]

No after the restart also its working like that only.

[harish.mogulluri]

Can you check the connection in Login agent config file. Below threads has detailed explanation and work around

You need to login as a customer and use Blue prism portal credentials

https://support.blueprism.com/en/support/solutions/articles/7000087419-why-is-the-login-agent-runtime-resource-showing-missing-offline-states-in-the-control-room-when-using

https://support.blueprism.com/en/support/solutions/articles/7000086180-why-is-the-login-agent-runtime-resource-showing-missing-offline-states-in-the-control-room-