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View bot in unattended Run

KarthikaPalanis
Level 4

‎26-08-20 06:52 PM

​What are the best ways to see/view bot in breakglass scenario.? Eg: as a controller, if any of the process go to warning state, in order to know what has caused this and fix it.How to view bot without knowing  or passing in the bot credentials?

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Karthika Palanisamy
AVP
DB
Asia/Kolkata
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0 Likes
5 REPLIES 5

antonyvp
Level 4

‎26-08-20 06:59 PM

Hi,
You can get logs from control room.

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Antony Pappachan
RPA Developer
Persistent Systems
America/New_York
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0 Likes

JamesMan
Staff
Staff

‎27-08-20 01:40 AM

If by credentials, you mean without knowing the Windows credentials that the digital worker used to log into windows, but you still want to know what happened in the process, then Antony's response is valid, and you can view the session logs from the Control Room.  Session logs list out the logs of each step that was taken by the digital worker to accomplish an automation.

However, if you mean that you do not know the credentials to log into the Blue Prism software itself, you may need to retrieve session logs on a database level.​

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James Man
Professional Services
Blue Prism
Asia/Hong_Kong
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0 Likes

KarthikaPalanis
Level 4
In response to JamesMan

‎27-08-20 07:13 AM

​Thanks Antony and James

Yes we understand, Sessionlog and eventlogs helps to view step wise details. But what we are looking at is  view the bot, when its executing the process. RDP (Remote Desktop Connection) ,we understand its not standard way and impact bot working. So is there any other way to view the bot while executing

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Karthika Palanisamy
AVP
DB
Asia/Kolkata
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0 Likes

JamesMan
Staff
Staff
In response to KarthikaPalanis

‎27-08-20 11:03 AM

You can refer to this article:
http://portal.blueprism.com/customer-support/support-center#/path/1137406062 for suggestions on remote access tools that aren't RDP.

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James Man
Professional Services
Blue Prism
Asia/Hong_Kong
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0 Likes

KarthikaPalanis
Level 4
In response to JamesMan

‎27-08-20 06:40 PM

​Thanks so much. Will go through it and see if its available /meets security/Governance to use it inside the bank

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Karthika Palanisamy
AVP
DB
Asia/Kolkata
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0 Likes