Work Queue - Get Pending Items does not Work

[MartinSchirmeis]

​Hi everybody,

I Need some Help:

I Would like to have all Pending Items in an Excel Sheet. In my Queue are 151 Pending Items - with "Get Pending Items" i get only 37......
Does anyone have an idea what is wrong here?

best regards from Germany
Martin

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Martin Schirmeister
BP Programmer
neue leben AG
Europe/London
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[KaranSareen]

Hello Martin

Have you checked all the parameter values while using the 'Get Pending Items' function? Usually, you should get all the pending work queue items but if there is any 'Key Filter' or 'Tag Filter' applied then it will return you only the pending work queue items in the specified queue, matching the given tags.

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Karan Sareen
Solution Support Engineer
Blueprism
Australia/Sydney
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[MartinSchirmeis]

​Hello Karan,

I don't use any filters. I tried different options: blanc, *, #, and more, but nothing works.
I have a test instance of BP - that works perfectly... the process for creating queue items is the same as in test.
Differences in the queue items should not exist.

​

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Martin Schirmeister
neue leben AG
Hamburg
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[david.l.morris]

Any chance you have the wrong queue name in the 'Queue Name' input? Haha, I'm sure that's not it, but I figured I'd ask.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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[MartinSchirmeis]

​maybe someone has an aswer that really helps....

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Martin Schirmeister
BP Programmer
neue leben AG
Hamburg
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[SimonCooke · Accepted solution]

Hi,

I appreciate this is an old post but came across it when trying to solve a similar issue.

Have you checked the 'Next Review Date' in the queue? Any items which are pending with a future review date aren't returned with this object.

Simon

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Simon Cooke
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[MartinSchirmeis]

Hi Simon,
​that is also my realization.
I seperate the different Queue and check the items with future review date with "Get Report Data"
That works like i want ;)

Martin

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Martin Schirmeister
Business Analyst
neue leben AG
Hamburg
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