unable to spy element in region mode of Citrix based app

[Anonymous]

Hello folks, BP not responding when attempting to spy an element in region mode of a Citrix base application. No region editor is opening. And after some time BP is sending the following error: " System.ApplicationException: External AppMan reader thread exited before response from query    at BluePrism.AMI.clsAMI.Spy(clsElementTypeInfo& elementType, List`1& identifiers)    at AutomateUI.frmIntegrationAssistant.HandleSpyOrLaunchClick(Object sender, EventArgs e)". I was told that it could be that Citrix is not attached and indeed it is not, since the Object is IE. However I could not find instructions on how to attach Citrix. Please, anyone could share some useful link or a thought. Many thanks in advance

[AmiBarrett]

When you say it's IE, do you mean that it's within a browser tab? If so, you should be able to use region mode on the whole browser rather than the tab contents. Most of the web-based remote solutions do bundle everything into the same IE process. But on the offchance this one is different, I'd double-check your task manager to be certain.