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ustevens
Staff
Staff
Status: Needs More Info

Electronic communications with customers (as PDF attachments) are often sent password-protected, requiring the customer to enter a piece of data known only to them. 

This enhancement potentially prevents/reduces the potential for fraudulent activity should a customer communication end up in the wrong hands.  For email communication, there is the concern that emails could either be intercepted in transit or opened by someone other than the intended recipient.

1 Comment
Karen_Hunter
Staff
Staff

Feedback requested

·         How would you expect to persist the password value in the database so that the source can be opened later?

·         How would you expect to configure which enclosures require password protection and when would it be enforced?

·         Would you expect this functionality to be available at run time for both user initiated and automated letters?

CMM-I-8