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Communications and ROS Add-ins Need to be able to run with Word Version 2211

Anonymous
Not applicable
‎02-03-23 09:14 PM
Status: Delivered

When trying to install the ROS or Communications Add-in for Word, the install results in an error if the user has Word Version 2211.  The Add-ins need to be compatible for Word Version 2211.  This is the version that our entire enterprise is using so we cannot roll back to a previous version of Word.

3 Comments
Denetra
Staff
Staff
‎02-03-23 09:29 PM
‎02-03-23 09:29 PM

This enhancement is a requirement for a client to move forward with upgrading the word ad-in to all of their environments. Word 2211 is installed across their enterprise and they cannot move back to an older version. 

AWD-51747 After upgrading to Word version 2211 (Build 15831.20252), client is unable to install the ChorusROSAddIn_x86_2.4.2 - was opened with development and they indicated that this should be an enhancement.

0 Likes
Karen_Hunter
Staff
Staff
‎14-03-23 05:59 PM
‎14-03-23 05:59 PM

This enhancement request is related to the Communications Word Add-In component as support for Office 365 Word has not been tested and documented..  

The ROS Add-In component and its support of Office 365 Word has been previously documented.  Any issues with its installation is being treated outside of this request.

0 Likes
Anonymous
Not applicable
‎16-06-23 10:39 AM
‎16-06-23 10:39 AM

There's an update on AWD-51747 [L2 request - After upgrading to Microsoft Word version 2211 (Build 15831.20252), client is unable to install the ChorusROSAddIn.] 

This ticket was closed. In May2023, a client with workstations that have office 365 upgraded to version 2023 that does not have ROS add-in installation issue. They can now install ROS add-in successfully

0 Likes