SS&C AI Gateway, personal data and support services
In connection with its provision of services, SS&C Technologies, Inc. (“SS&C”) and its respective affiliates may engage third parties to process customer data, including personal data.
In relation to support services, SS&C only wants to receive, and is a controller for, basic personal data (i.e. contact details and information about a person’s role) in order to communicate with people requesting support (in the DPA we define this basic personal data as “Account Management Information”). We ask our customers not to share any other personal data with us.
If customers do need to share additional information with us to resolve a support issue, customers are required to alter it so as to remove any personal data before sharing the additional information (in the DPA we define this altered information as “Cleansed Information”).
Save in respect of Account Management Information, for which it is a controller, SS&C is a processor for personal data processed in connection with its provision of services and, in such circumstances, the entities listed below may be subprocessors for that personal data.
Technology providers
The third parties included in the table below are relevant to the service.
| Entity |
Entity Country |
Parent Company Country |
Hosting Location(s) |
Processing Activity |
| SS&C Technologies, Inc |
United States |
United States |
United States |
SS&C Private Cloud hosting where a customer chooses US hosting. |
| KAO Data |
United Kingdom |
United Kingdom |
United Kingdom |
SS&C Private Cloud hosting where a customer chooses UK hosting. |
| Vantage Data Centers |
United Kingdom |
United Kingdom |
United Kingdom |
SS&C Private Cloud hosting where a customer chooses UK hosting. |
| AWS |
United States |
United States |
Selected by Customer |
Cloud hosting where a customer chooses to use AWS instead of the SS&C private cloud. |
The following technology providers are used in relation to the provision of support services:
| Entity |
Entity Country |
Parent Company Country |
Hosting Location(s) |
Processing Activity |
| Freshworks |
United States |
United States |
Germany
|
Provider of customer support helpdesk system. |
| Microsoft |
United States |
United States |
United States |
Office 365 and Microsoft support services provider. |
| PagerDuty |
United States |
United States |
United States |
Status reporting on the services. No personal data other than Account Management Information for which we are a controller. |
| AWS |
United States |
United States |
United States |
Cloud hosting. |
| ServiceNow |
United States |
United States |
United States |
Provider of customer support helpdesk system. |
Affiliates
Affiliates of Blue Prism from time to time, including those listed below, may be involved in the provision of services such as support services, platform set up and management services, professional services and incident response services.
| Entity |
Entity Country |
| Blue Prism Limited |
United Kingdom |
| Blue Prism Pty. Ltd |
Australia
|
| Blue Prism K.K. |
Japan |
| DST Technologies, Inc. |
United States |
| SS&C Financial Services International Limited |
United Kingdom |
| SS&C FinTech Services (Thailand) Limited |
Thailand |
| SS&C Fintech Svc India - Hyderabad |
India |
| SS&C GIDS, Inc. |
United States |
| SS&C Technologies, Inc. |
United States |
Providers of consultancy services
From time to time, depending on the nature of the services being provided to you, SS&C may use service providers to support delivery of such services (for example, by sourcing individuals with appropriate skills to work as part of the project team). Information about any relevant service providers will be included in the relevant statement of work.
Updates
SS&C may, from time to time, decide to work with new third party processors/subprocessors/subcontractors, and will update the above accordingly.
