On premise software, personal data and support services
Blue Prism Limited and SS&C Technologies, Inc. (“SS&C Blue Prism” or “Blue Prism”) does not have access to customer data, including personal data, stored within a customer’s instance of Blue Prism’s on premise software and so is not a controller or a processor for that personal data.
Blue Prism only wants to receive, and is a controller for, basic personal data (i.e. contact details and information about a person’s role) in order to communicate with people requesting support (in the EULA we define this basic personal data as “Account Management Information”). We ask our customers not to share any other personal data with us.
If customers do need to share additional information with us to resolve a support issue, customers are required to alter it so as to remove any personal data before sharing the additional information (in the EULA we define this altered information as “Cleansed Information”).
Blue Prism will only ever be a processor for personal data if a customer inadvertently provides Blue Prism with unredacted personal data (other than Account Management Information) and, in such circumstances, the entities listed below may be subprocessors for that personal data.
Technology providers
The following technology providers are used in relation to the provision of customer support services.
| Entity |
Entity Country |
Parent Company Country |
Hosting Location(s) |
Processing Activity |
| ABBYY |
United Kingdom |
United States |
N/A |
Provider of second line customer support to customers who use Blue Prism Process Intelligence Powered by ABBYY Timeline. |
| Freshworks |
United States |
United States |
Germany |
Provider of customer support helpdesk system. |
| Microsoft |
United States |
United States |
United States |
Office 365 and Microsoft support services provider. |
| AWS |
United States |
United States |
United States |
Cloud hosting. |
| ServiceNow |
United States |
United States |
United States |
Provider of customer support helpdesk system. |
Affiliates
Affiliates of Blue Prism from time to time, including those listed below, may be involved in the provision of customer support services and professional services.
| Entity |
Entity Country |
| Blue Prism Limited |
United Kingdom |
| Blue Prism Pty. Ltd |
Australia |
| Blue Prism K.K. |
Japan |
| SS&C Technologies, Inc. |
United States |
Updates
Blue Prism may, from time to time, decide to work with new third party processors/subprocessors/subcontractors, and will update the above accordingly.
