Personal data and support services
In connection with its provision of services, Blue Prism Limited and SS&C Technologies, Inc. (“SS&C Blue Prism” or “Blue Prism”) and their respective affiliates may engage third parties to process customer data, including personal data.
In relation to support services, Blue Prism only wants to receive, and is a controller for, basic personal data (i.e. contact details and information about a person’s role) in order to communicate with people requesting support (in the DPA we define this basic personal data as “Account Management Information”). We ask our customers not to share any other personal data with us.
If customers do need to share additional information with us to resolve a support issue, customers are required to alter it so as to remove any personal data before sharing the additional information (in the DPA we define this altered information as “Cleansed Information”).
Save in respect of Account Management Information and analytics, for which it is a controller, Blue Prism is a processor for personal data processed in connection with its provision of services and, in such circumstances, the entities listed below may be subprocessors for that personal data.
Technology providers
The third parties included in the table below are relevant to the Services.
| Entity |
Entity Country |
Parent Company Country |
Hosting Location(s) |
Processing Activity |
| AuthZed |
United States |
United States |
United States, Germany, Japan |
Cloud hosted authorisation service. |
| AWS |
United States |
United States |
Selected by Customer: United States, United Kingdom, Germany |
Cloud hosting for cloud services |
| Microsoft (Azure) |
United States |
United States |
Selected by Customer |
Cloud hosted authorisation service. Cloud hosting for customer subscription (Digital Workers, management VM, networking, Key Vault) |
| MongoDB |
United States |
United States |
Selected by Customer |
Cloud hosted non-relational database service. |
| PagerDuty |
United States |
United States |
United States |
Status reporting on the services. No personal data other than Account Management Information for which we are a controller. |
The following technology providers are used in relation to the provision of customer support services.
| Entity |
Entity Country |
Parent Company Country |
Hosting Location(s) |
Processing Activity |
| AWS |
United Kingdom |
United States |
Selected by Customer |
AWS support services provider. |
| Freshworks |
United States |
United States |
Germany |
Provider of customer support helpdesk system. |
| Microsoft |
United States |
United States |
Selected by Customer |
Microsoft support services provider. |
| ServiceNow |
United States |
United States |
United States |
Provider of customer support helpdesk system. |
Affiliates
Affiliates of Blue Prism from time to time, including those listed below, may be involved in the provision of customer support services, platform set up and management services, professional services and incident response services.
| Entity |
Entity Country |
| Blue Prism Limited |
United Kingdom |
| Blue Prism Pty. Ltd |
Australia |
| Blue Prism K.K. |
Japan |
| SS&C Technologies, Inc. |
United States |
| For Automation Managed Service delivery, Blue Prism India Pvt Ltd |
India |
Providers of consultancy services
From time to time, depending on the nature of the services being provided to you, Blue Prism may use service providers to support delivery of such services (for example, by sourcing individuals with appropriate skills to work as part of the Blue Prism project team). Information about any relevant service providers will be included in the relevant statement of work.
Updates
Blue Prism may, from time to time, decide to work with new third party processors/subprocessors/subcontractors, and will update the above accordingly.
