I can't create an account on pearson vue

[Jia_HuiCai]

Hi Team,

I got a problem when I tried to create an account of Person VUE for AD01. The reject reason was "Are your details correct? We couldn't find a match in our system. Make changes and try again.". 

But I have checked the portal ID - PulseCai, first name, and last name on Blue Prism Account.  Also, I tried to contact the Person VUE hotline. They said can`t locate my portal ID

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Jia Hui Cai
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[Anonymous · Accepted solution]

Hello Jia Hui, thank You for reaching out!

Could I please ask you to reach out by raising a ticket with this information and we will be happy to assist you from there.

Thank You
Beth

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Beth Pennington
Administrator
Blue Prism
Europe/London
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