Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

[vineetkumar]

Hi All,

we are getting error  while running runtime resource  from interactive client.

Getting error :

Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

login agent was working fine  suddenly it stopped working ,

we tried many different solution : restart login agent
restart runtime resource

but no luck , please help  and suggest

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vineet kumar
Consultant

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[harish.m]

Hi vineet kumar,

It looks its because BOT unable to access the blue prism credential provider.

Check below thread from BP knowledge base.
https://support.blueprism.com/en/support/solutions/articles/7000078657-bpe-error-the-operation-has-timed-out-with-login-agent-login-when-rsa-securid-is-present

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If I answered your query. Please mark it as the "Best Answer"

Harish Mogulluri
Lead developer
America/New_York TX
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[vineetkumar]

Hi Harish Mogulluri,

Thank You for replying. 

I'm getting error in authenticate to window. 

RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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[KodiSrihari]

Hi Vineet,

Check the Window credentials like Username and password, try to open it manually if possible.

If it won't work check if the Blue Prism Data base was full, sometimes it's also result in long time for Login agent run and terminations sometimes with Operation timed out.

Thanks,

Srihari

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Srihari
RPA Developer
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[vineetkumar]

Hi, @Srihari Kodi

I have checked manually:

Manually RDP : Runtime resource  from  interactive client using same robot credentials (It is working fine) 

for database full do we have any specific table need to check, because i m doing manually login and run rpa process is working fine  inserting data into queue etc.

it was working fine from last couple of years. 

please suggest 

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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[DevendranVenkatesh]

HI,

I faced the same issue many times while using login agent in VM server (RDP session). Basically on your VM server machine sometimes your internal IT team they will deploy patches. In order to do the same they will login your VM server by using their admin user. Sometimes after their work they will not reboot the machines properly due to this admin user session which is alive in the backend. 

The same server your trying to access via different user by using login agent. Hence this issue occurred. 

Solution: Ask you IT team to restart the VM server by using admin user, after restart then manually login your VM server whatever user which you configured in login agent and then log out. Later perform login test via login agent, then it will work for sure.

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Devendran Venkatesh
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[dochrymuk]

Hi,

The problem may also be related to changed local security or group policies. Here is the link (Login Agent (blueprism.com) to the login agent docs site where you can download the User Guide for Login Agent and check with your IT if the seetings are set up correctly.

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Dawid Ochrymuk
Manager
KPMG Poland
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[vineetkumar]

HI Devendran Venkatesh,

i have checked already via task manager no admin login plus i have rebooted many times 

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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[DevendranVenkatesh]

If possible, we can we have a call to check this?

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Devendran Venkatesh
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[vineetkumar]

how can i check he local security group 

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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