MS Outlook Email VBO: internal exception to send email

[ZhimingLiu]

When i use Object"MS Outlook Email VBO"  and Action "send email" to try to send email, get below internal exceptions. What need to update to fix this?

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Zhiming Liu
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[PatrickAucoin]

There is a DLL that is required to use this VBO. Depending on how you did the installation, you may have had to choose Advanced installation options and select Outlook automation to install this DLL:
https://bpdocs.blueprism.com/bp-6-9/en-us/advanced-installation.htm?tocpath=Installation%7CAdvanced%20configuration%7C_____7

First I would check that if the DLL is installed. Go to C:\Program Files\Blue Prism Limited\Blue Prism Automate and look for this file name: Microsoft.Office.Interop.Outlook.dll

If the DLL was not installed, here is guidance on how to re-run the installer to enable Outlook automation:
https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Studio/Visual-Business-Objects/1386616372/How-do-I-fix-Compiler-error-at-top-section-line-6-Could-not-find-library-...

If the DLL is installed, there are a few articles and forum threads that discuss your error message in more detail. Here is a good place to start:
Why do I get "Cannot create ActiveX component" error when creating instances using MS Office?

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Patrick Aucoin
Senior Product Consultant
Blue Prism
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