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Seems like I can't log into my Blue Prism Learning edition.

SebQue
Level 3

I get a pop up indicating I'm using the wrong credentials.  Those credentials worked earlier today.  I tried to Repair using the installer.  I also tried to unistall and reinstall application but still the same error.  There isn't a "Forgot Password" option.

1 BEST ANSWER

Helpful Answers

bweschke
Staff
Staff

Hi @SebQue ,

You can find further assistance on our FAQ page for Learning Edition, including links to a video tutorial for how to reset your password.

https://university.blueprism.com/faqs#main-learning-edition

Hopefully this will help resolve your issue.

Brenda Weschke Educations Services Operations Specialist BluePrism

View answer in original post

5 REPLIES 5

naveed_raza
Level 8

did you tried with default credentials like admin , admin ?

just tried it.  same issue.

SebQue_0-1767818069061.png

 

bweschke
Staff
Staff

Hi @SebQue ,

You can find further assistance on our FAQ page for Learning Edition, including links to a video tutorial for how to reset your password.

https://university.blueprism.com/faqs#main-learning-edition

Hopefully this will help resolve your issue.

Brenda Weschke Educations Services Operations Specialist BluePrism

naveed_raza
Level 8

after installation , if you changed the password then that will store in database , even after restart it will not get reset.

try changing the password as @bweschke mentioned and also check if SQL Server is running , once you open the blueprism , click on configuration and test the connection 

Thank you