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error with chrome while using learning edition v7.4

prashant41
Level 2
I downloaded Blueprism Learning edition and blueprism extension was automatically connected. but while launching project from software getting following error.
 
Failed to launch application - The browser extension was not detected, please check that it has been installed and enabled. For more information, see the browser extension user guide.
https://bpdocs.blueprism.com/bp-7-4/en-us/Guides/chrome-firefox/chrome-firefox.htm
 
 
following extension added while installing learning edition
prashant41_0-1738846980236.png

 

1 REPLY 1

Hi @prashant41 

Can you cross-check whether the browser extension is the correct version?

also ensure  in the edge settings  start up option is disabled

harishmogulluri_0-1738855771733.png
There are other reasons for the failure. Please check below KB article below. You need to select Customer Sign in and use the same credentials as Blue Prism Portal.

https://support.blueprism.com/en/support/solutions/articles/7000076733-bpe-error-the-browser-extension-was-not-detected-when-attempting-to-launch-a-browser-based-chrome-

 
 

 

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If I answered your query. Please mark it as the Best Answer

Harish Mogulluri