issue with the login to the university/ courses

[Tobias_Goebke]

Dear Team,

i can't login to the university-portal.

Using the Login-Button at the university page i get the error 

• Internal Server Error
  User save failed: {"email":["Email \"my-email-address\" has already been taken."]}

 And using "Sign in with customer portal" i get:

• 

Thanks for your help.

kind regards Tobias

[NatalieFunke · Accepted solution]

Hi @Tobias_Goebke 

I have had a look at your account and it seems there was a sync issue which I have manually corrected. Please could you try logging into the Blue Prism University again and let me know if you encounter any further issues? 

Thank you, 

Natalie

[Tobias_Goebke]

Hi @NatalieFunke 

it works.

I'm able to logging into the university and can enroll to courses. 

Thank you very much. 

Tobias

[NatalieFunke]

Hi @Tobias_Goebke,

Perfect! Thank you for confirming you can now login and enrol. 

Happy learning and do let us know if you have any further questions. 

Thank you

Natalie

[Tejaskumar_Darji]

Hello Team, I'm also facing the same issue, and I remember earlier also this happened. Could you please try to see what is wrong here and try to fix it permanently. Got stuck due to this error while going through a BP course.

Thanks

[NatalieFunke]

Hi @Tejaskumar_Darji , 

This should also be fixed now, but please do let me know if you encounter any further issues. 

Thank you, 

Natalie

[darshan_gowda28]

Hi @NatalieFunke 
i am also facing same issue. 
can you help me on this.

Internal Server Error
User save failed: {"email":["Email \"xxx@gmail.com\" has already been taken."]}

[Tejaskumar_Darji]

I hope BP team try to fix it permanently and not temporarily. This is definitely an issue and should be resolved permanently.

[NatalieFunke]

Hi @darshan_gowda28 , 

I have replied to your private message. Please let me know if you encounter any further issues. 

Thank you, 

Natalie

[rpalomeque]

Hi, Im having the same issue! can you help me?