Blue Prism RPA Product

 View Only
last person joined: 15 hours ago 

This community covers the core Blue Prism RPA product.

Introducing our Center of Excellence

By Matt Juden-Bloomfield posted 07-30-2019 12:02

  

Matt Juden-Bloomfield - our Head of RPA - takes you behind the scenes to introduce you to Blue Prism's very own Center of Excellence.



A center of excellence (CoE) is a team of skilled knowledge workers whose mission it is to provide and embed the organization they work for with best practices around a particular area of interest


(OED, 2019)

A CoE is critical for the success of an RPA deployment, encouraging buy in, instilling best practice, and demonstrating tangible benefit back to the business.



For Blue Prism this journey started in earnest towards the end of 2018, much like many technology companies we were suffering from the effects of hypergrowth and trying to adapt to an ever growing and competitive market place. Crucially we lacked dedicated resources to drive our aim of realising efficiencies to life.

Blue Prism’s aim as a business is to enable everyone the ability to unleash the power of a digital workforce; and our CoE is the key to doing so: it's aim is to crucially underpin Blue Prism’s growth ambitions by providing the workforce that will allow us to become the undisputed global leader in RPA.


Starting up


I was hired in July 2018 with the sole purpose of re-establishing and running our internal automation capability – our very own COE. No mean feat - I came in and effectively started our CoE from scratch again. I scrapped our existing approach as it wasn’t working for where we were on our journey.

We hired a team of process analysts, and were assigned both a ROM architect and one of our most experienced Product Consultants from our Professional Services team, who were able to guide and coach me through my RPA journey taking me from RPA novice to RPA expert in no time.

I wanted our COE to be thought of and treated as a customer of Blue Prism rather than another department


Our initial priority was to put in place the 7 foundations of an effective CoE capability as outlined in our ROM and start to build a dedicated team of internally focused developers, rather than ‘borrowing’ people from our Professional Services organisation.


Together we have built out our capability. Using our industry leading ROM documentation, we defined our delivery methodology, delivery best practices, built pipeline, set out governance structures across the business, including our very own Design Authority and designed and deployed completely new cloud based and industry leading environments.


Industrialization


We’re now moving from initialization to industrialization, having achieved a green in our latest ROM assessment and with a healthy pipeline sitting behind us, great company wide buy in and a strong social following via our intranet pages.

We've given our digital workers royalty-themed personas (Albert, Beatrice, and Charles) which has proven hugely effective in getting people talking about automation as a viable alternative to their current workflows and processes.

Additionally our Share Scheme Automation saved 2 weeks of our legal teams time (a big saving!) by creating and issuing share certificates for all eligible employees. An extension to this is has just gone live at the end of July – which will see an additional 2 weeks saved, by uploading and assigning these share awards to each relevant Investec ISPS account. Running twice yearly with 4 weeks saved each time, that’s already 2 months of 1x FTE returned!


Where next for the CoE?


We’ve now begun our foray into democratised development.
The PDT (Process Discovery Tool) administration process was created by a resource from the PDT team, who essentially automated his day job. Through mentorship from CoE developers and strong centralised documentation and delivery methodology this enabled a very swift automation build.
Going forward this will allow us to divest pipeline to resources in teams outside of the Customer Office, enabling expedited delivery and benefits realisation for the process owners as well as helping to further train and upskill more of our colleagues.


With all of this now in place, we have continued to seek pipeline opportunities from all over the company, and with more hires underway and democratised development becoming an increasingly proven delivery method – we can hope to deliver a lot more in a much shorter timeframe.


I’ll be sharing my lessons learnt and top tips in a series of blog posts here on our Communities portal – be sure to subscribe and please make sure to comment with your own tips and testimonials – as I’ve mentioned I, myself am a customer of Blue Prism and want to share with and learn from our other customers!

0 comments
262 views

Recommended For You

This content has been recommended for you based on your profile information (e.g. no. of digital workers & experience)

Please update your profile information to view recommended content

Welcome to the Blue Prism RPA Product Community!

Whether you’re looking to manage a complex infrastructure, maintain security and compliance, bring new products to market faster, or gain operational speed and agility in an uncertain economy, Blue Prism delivers — with the flexibility you need to create the business you want. From deployment on-premise, through a cloud service provider or as SaaS, to a skillful and adaptable digital workforce that continually expands to meet your enterprise needs, you can gain enhanced operational insight and control while your people reclaim the time they need to focus on great work.

Product PageKnowledge BaseBlue Prism Training Offering
Product Research ProgramUpdates, Releases & Announcements

FAQs

Blue Prism is intelligent automation — business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.

A combination of RPA with expanded cognitive and AI capabilities, Blue Prism is different than other automation technology on the market. With one Blue Prism license, you gain instant access to an already AI equipped digital workforce, along with the tools you need to build and delegate automations. Click here for more information on Blue Prism and Intelligent Automation.
To learn more about how Blue Prism RPA can help your organization and how much it will cost to get started, please Contact our Sales department.
Blue Prism RPA can be downloaded from our customer portal. If you would like to consume or download any material it is necessary to create an account on the Portal. Once you have registered, you can access the download options for Blue Prism here.
Yes! Installed on your own machine and supported by our training materials and product documentation, you can use all the features of the full enterprise product for free with our Blue Prism Trial – giving you the opportunity to learn the basics before moving to a full production implementation. Click here for more information and to download the trial.
Yes! You can access our known issue list for Blue Prism from our Support Portal.
Regardless of your industry, Blue Prism’s Digital Workforce can adhere to strict governance and compliance standards without limiting productivity. Click here for more information on how your industry can benefit from Blue Prism.