- ORGANIZATIONAL AWARDS
- Rising Star Award
- Sustainability Driver
- Operational Ingenuity
- Innovation Brilliance
- Transformational Excellence
- Legend Award
- INDIVIDUAL AWARDS
- Leader of the Year
- Builder of the Year
What a day! We have just wrapped up our 2024 Customer Excellence Award ceremony; it was an action-packed session where we crowned 21 new award winners and discussed our new product: the Next Generation platform.
Thank you to all of you who were able to join us for the fun: you can watch the event on-demand here! For those who are not familiar, the Customer Excellence Awards have been running for eight years — and each year we receive hundreds of entries. They are meticulously judged by a panel of internal and external judges.
Below, we recognize the winners of this year's awards.
ORGANIZATIONAL AWARDS
Rising Star Award
Global winner: Jabil
In just one year, Jabil has automated 14 processes including one that has reduced the time to handle delivery documentation from months to days — resulting in increased customer and employee satisfaction.
Sustainability Driver
Global Winner: Netherlands Police
The Netherlands Police have used IA to verify the identity of asylum-seekers by collecting and checking biometric data and helped support vulnerable citizens by automating collaboration with child protective services. They’ve incorporated machine learning, artificial intelligence, OCR, process mining and app development along with RPA.
Operational Ingenuity
Regional All-Stars:
Americas: State Street Bank
APAC: Revenue NSW
EMEA: AJ Bell
Global Winner: Shell
Shell’s digital worker and employee skillsets were enhanced by incorporating OCR, ML, AI and process and task mining. Shell has transformed ways of working, created additional capacity for business teams and achieved 300% ROI.
Innovation Brilliance
Regional All-Stars:
Americas: Santander
APAC: Agilent Technologies
EMEA: Old Mutual
Global Winner: Abanca
Abanca has developed a solution to handle hundreds of thousands of customer requests using a combination of RPA, GPT-4, and NLP. The solution drastically reduced the time agents spend on manual tasks, increased customer service response times, and achieved substantial cost efficiencies.
Transformational Excellence
Regional All-Stars:
Americas: Banco Popular Dominicano
APAC: UOB Bank
EMEA: DNB Bank
Global Winner: Kimberly Clark
Kimberly Clark has utilized IA to enhance customer satisfaction and loyalty by providing personalized and timely support across multiple channels; improve operational efficiency and quality; and unlock new insights and opportunities by leveraging data and analytics, which has enabled them to innovate and adapt to changing market needs and customer expectations.
Legend Award
Alberta Health Services
In past years, AHS has won the global SS&C Blue Prism Customer Excellence award for Best Value Driver and an America’s All-Star Award for Best Newcomer. In addition, @jessetutt earned the SS&C Blue Prism Change Agent award last year. Judges noted that AHS is a true agent of change and utilizes intelligent automation in smart and innovative ways.
Learn from and discover more about AHS’ intelligent automation journey here.
INDIVIDUAL AWARDS
Leader of the Year
Regional All-Stars:
Americas All Star: Santiago Cires (@scires), La Segunda
APAC All Star: Abhay Kumar, AB InBev
Global Winner: Vanessa Corbett, ASB
Vanessa inspires her team to focus on valuable automation opportunities that impact the business and end customers. She has been a key contributor to ASB’s digital transformation journey since the inception of the RPA program and has advocated for RPA internally and at ASB’s parent company.
Builder of the Year
Regional All-Stars:
Americas All Star: Tori Wiggs, Banner Health
APAC All Star: Mukul Bhambri, AB InBev
Global Winner: Jignesh Khakhriya (@Jignesh-JK), Shell
Jignesh recently completed a complex implementation for the finance operations team resulting in a solution to automate non-standard invoices — the end-to-end process utilizes digital workers in combination with connected technologies and processes thousands of invoices in 15 different languages.
Closing Notes
Congratulations to you all for your outstanding achievements! It’s an incredibly exciting time to be part of this industry and to witness how it’s evolving. This years’ awards demonstrated that our customers are not only seeing this evolution, but also embracing it.
Be boundless, dream up new ways to innovate with intelligent automation, and keep in touch!
Bonus behind the scenes photos
Enjoy some behind the scenes photos, featuring our hosts @EmmaKK @CharlotteK , @redbondc , @JunaidZahid and special guest @Michael_S
