Issue with DX Asset [ Card -115938]

[Neel1]

While opening https://digitalexchange.blueprism.com/cardDetails?id=115938  getting error :- Failed to load card details" for 1-2 seconds and below error and then card keep retrying to load again and again.

@GeoffHirst @ewilson @RuthFrancis - can you check once.  I noticed same behaviour for one more card as well.

[ewilson · Accepted solution]

@Neel1 should be fixed now.

Cheers,
Eric

[Neel1]

Thanks Eric for working on it. card id -3666 is another one having same symptoms . can you have a look on this as well.

[ewilson]

Now you're just getting greedy. 😁

We'll take a look.

[ewilson]

@Neel1 3666 should be fixed too.

[Neel1]

😉

Thanks Eric.  3666 is also working . Go button on 3666 is taking to page which doesn't exist.

[ewilson]

@Neel1 Unfortunately, that's something the publisher will need to look into. I've dropped them a note, but I've also redirected the Go button to their Intelligent Automation landing page for the time being. Could be that it's simply time to archive this asset, but we'll see how they respond.

UPDATE - The publisher of that asset is no longer with the company, and it seems no one else from Persistent has any info. We'll be archiving the asset.

Cheers,
Eric

[sumire]

@ewilson , is it okay to post in this thread about not being able to download guide file even when I click the link?

2-Factor Authentication
Multi-Factor Authentication Set up Guide

https://digitalexchange.bluepri2-Factor Authenticationsm.com/assets/cardDetails?id=19544 

https://digitalexchange.blueprism.com/assets/cardDetails?id=124399 

[ewilson]

Hi @sumire 

Apologies for the delay. I've checked both assets and the user guides seem to download fine. The one thing you might want to try is logging out of the DX and then back in. Occasionally, the auth token will expire, but it's not properly represented in the UI. That's something we need to fix.

If you continue to have issues trying to download those user guides, just let me know.

Cheers,
Eric

[sumire]

hello @ewilson , thank you for your quick reply.

I could download the user guide, but the link to the 124399 release notes is broken ...