Issues Restoring Archived Data

[Steve__Blake]

Having trouble restoring archived data.

Currently logged into our archive bot > System > Archiving. Switched to manual archiving. Relevant date selected but no data loads.

Manually checking the archive folder shows the data.

Any idea why the data does not show in the system archiving page?  Is it access related?

Cheers

[expertcr]

When you select the elements to recover from the Archive.

Can you share a screenshot of the elements that you select to recover?

[david.l.morris]

Are you sure that the correct path is showing when you're waiting for the archived data to load? And can you get to that folder in File Explorer from that same machine? I assume the answer to both of these is Yes, but I wanted to make sure.

Also, if it is a lot of data, it could take time to load. How long did you wait for it before giving up?

Some screenshots of what you're seeing would help.

[Steve__Blake]

Sorry for the delayed reply. I don't get any data loading irrespective of how long i leave it to load unfortunately. See archived data column of the attached.

[expertcr]

Please open a ticket with the support team (LINK HERE or for more information on how to open a ticket, visit this KB Article "How to log a new Support ticket with the SS&C Blue Prism Support team") so we can help you with your current issue.

Please provide all the details in this list to better help you.

• Describe your current issue and provide a screenshot with the issue or error.
• The version of Blue Prism that you are using.
• If you upgrade from a previous version? From what version and when?
• Is this environment Production, DEV, QA, etc?
• Do you run maintenance scripts for the Blue Prism Database regularly, and for how long are you keeping the data?