Hi all,
We have a process running in PRD that checks 10 shared mailboxes and needs to categorize and move emails to a subfolder. The robot treats around 400 emails per day, sometimes without any issues.
However, almost every day, the robot crashes after treating 50-60 emails due to the following exception when trying to move the email to a subfolder: "Could not execute code stage because exception thrown by code stage: The operation failed." Also: every other case that comes after that case that failed, also fails with the same exception until you reboot the VDI.
Restarting Outlook does unfortunately not solve the issue, but a reboot of the VDI does solve the problem temporarily. But of course this a problematic since we cannot reboot the VDI each time it crashes.
--> So the same email/case that initially failed, can be moved after rebooting the VDI.
The Cached Exchange Mode Settings are turned off and also the download shared folders setting are off. I wanted to try it with turning it on, but it takes very long (+10 minutes) to load all emails (since there are a lot of emails across the different shared mailboxes) and therefore this is not an option I think.
Blue Prism Version: v6.10.4
Outlook VBO version: v6.10.5
Does anyone have a solution please?
Thank you!
Kind regards,
Osman Deveci
We have a process running in PRD that checks 10 shared mailboxes and needs to categorize and move emails to a subfolder. The robot treats around 400 emails per day, sometimes without any issues.
However, almost every day, the robot crashes after treating 50-60 emails due to the following exception when trying to move the email to a subfolder: "Could not execute code stage because exception thrown by code stage: The operation failed." Also: every other case that comes after that case that failed, also fails with the same exception until you reboot the VDI.
Restarting Outlook does unfortunately not solve the issue, but a reboot of the VDI does solve the problem temporarily. But of course this a problematic since we cannot reboot the VDI each time it crashes.
--> So the same email/case that initially failed, can be moved after rebooting the VDI.
The Cached Exchange Mode Settings are turned off and also the download shared folders setting are off. I wanted to try it with turning it on, but it takes very long (+10 minutes) to load all emails (since there are a lot of emails across the different shared mailboxes) and therefore this is not an option I think.
Blue Prism Version: v6.10.4
Outlook VBO version: v6.10.5
Does anyone have a solution please?
Thank you!
Kind regards,
Osman Deveci
