error in get received mails from shared mailbox

[raniaahmed]

Dears, need your support as I am facing an issue when trying to get the received e-mails from a shared mailbox as I got the below error noting that I was working normally during the past 4 months with the same object also i am working with the last outlook object version (Function for MS Outlook VBO - 10.1.1)





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rania ahmed
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[Neel1]

Hello - i dot think so Outlook VBO has any part to play for this error. 

this can come due to due to the installation of the Outlook or some registry values getting corrupted.

Repair the MS Office and see if it fixes the issue

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Neeraj Kumar
Technical Architect
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[raniaahmed]

yes, I even tried this and no success, I made repair for the office but with no success

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rania ahmed
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[raniaahmed]

i tried with another object and it went with no issues, but the retrieved collection contains no e-mails any clue for this

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rania ahmed
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[ewilson]

@raniaahmed,

• What do you mean you tried with another object? What object?
• What version of Blue Prism are you using?
• You said this was working fine for that past 4 months. What changed in your environment? Were updates applied to Windows, Office, Blue Prism, etc?
• Do you see this problem on multiple machines or just one or two specific machines?

Cheers,

​

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[raniaahmed]

Hi Eric

thanks for your reply and please note my answers below:

• What do you mean you tried with another object? What object? another local object for outlook
• What version of Blue Prism are you using? 6.8.0
• You said this was working fine for that past 4 months. What changed in your environment? Were updates applied to Windows, Office, Blue Prism, etc? nothing changed but i think that there was office update in the past 2 weeks and after this i noticed the issue i even made a repair to office and uninstalled and re installed outlook and nothing changed.
• Do you see this problem on multiple machines or just one or two specific machines? i use this function in one machine although we are able to send e-mails through the Bot in this machine normally but not getting the received e-mail from the shared mailbox in that machine

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rania ahmed
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[ewilson]

@raniaahmed,

I'm not exactly sure what to tell you. The error you are experiencing is definitely due to an issue with the Outlook interop library not being properly registered within the Windows Registry. The only way I've ever been able to address that is to uninstall/reinstall Office. You could search for the DLL and try to manually register it. you should find a copy of it in the Blue Prism Automate folder I believe as long a Blue Prism was installed with the Outlook option enabled. If you don't find it there you'll have to search your system for it.

Once you know where the DLL is located, open a command prompt as Administrator and navigate to the folder where the DLL is located. From there use the following command:

regasm Microsoft.Office.Interop.Outlook.dll​

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That should add it to the Registry.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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