how to download attachments from Service now incidents

[Afriednawaz_12]

Currently we are using service now api to fetch the incident details, updating fields, writing comments. Now, we have a new requirement where we need to download the attachments from the incidents if it is possible please let me know the steps how to do it.

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afried nawaz
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[LeonardoSQueiroz]

Hello Afried,

Have I already obtained these requests?

Request Attachment API - Service Now

It will need to adapt to the RPA context, but I believe it will be enough.

Regards,

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Leonardo Soares
RPA Developer
América/Brazil
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