Join us for a live webinar with Carla Padro, head of intelligent automation at DNB, and Christer Ekeli, project manager at DNB, as they share key insights and knowledge on their transformation journey. Find out how DNB uses a suite of automation technologies to uphold strict regulatory compliance, enhance the client experience, combat financial crime, and maximize speed to value.

DNB, a 200-year-old institution, has consistently stayed at the cutting edge of technological advancements, fostering a strong spirit of innovation. For over eight years, the bank has effectively leveraged intelligent automation (IA) across its operations. With automation, processes that once took 15 minutes per customer now take just 2 minutes, all without breaks.

Integrating artificial intelligence (AI) technologies such as generative AI into their IA program has allowed them to tackle even harder business challenges, increasing efficiency, reducing processing times and adding capacity while maintaining a high level of accuracy and compliance. The result? DNB team members can focus on value-added activity, avoiding the mental strain of volume processing.

Together we’ll learn about how DNB:

• Harnesses intelligent automation and intelligent document processing (IDP) to uphold strict regulatory compliance, avoid significant fines and reduce anti-money laundering (AML) risks by ensuring accurate and timely reporting of stock and fund transactions to financial authorities.
• Swiftly address errors and bottlenecks in critical processes. With short timelines for error correction and daily fees applied for non-compliance, automation ensures timely and accurate resolutions. Integrating gen AI tools into the processes means that even nuanced decisions and conversational data can be effectively processed.
• Streamlines customer offboarding in response to new government regulations. By automating this complex process, DNB ensured compliance while freeing up human resources to focus on higher-value tasks, boosting both efficiency and customer satisfaction.
• Enhances productivity by allowing digital workers to handle repetitive tasks, reducing the mental workload on employees. This collaboration enables humans and digital workers, chatbots and more to work side by side, freeing up employees to focus on more creative and meaningful tasks.

DNB is leading the way in using intelligent technologies to boost efficiency, minimize risks and enhance customer value. Join us to explore how automation and AI together are transforming banking at DNB and discover how you can apply these insights to drive innovation and achieve similar success in your own organization.

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