Cannot run a scheduled task. Session error occurring

[AndrewMullin1]

Hi all,

As the title says I cannot run a scheduled task. The error I get when viewing the failed task in Reports->Recent Activity is: 

"Task: New Schedule - New Task - Session creation failed on resource 'XXX': Failed to create session on XXX- The requested operation is not permitted, because the license currently in use does not permit it.The maximum number of concurre"

My license is valid for 1 session.
I have ensured there are no Pending, Running or Stopping sessions in Session Management. In Session Management my filters are set to All.
Scheduling is enabled under System->Scheduler.
As a last resort I have restarted my app server to no avail.

In Session Management I can drag processes to manually run and then start them without fail.

I have the same license installed on a second app server (freshly setup) that I plan to start using as the Production server once I have finalised testing on the current app server. The Prod app server has not been touched beyond initial installation. I doubt it is the cause of the problem, but I mention it here to give you the full picture.

I am running V6.10.1.

Any help will be much appreciated.

[mjump]

Hi Andrew,

It sounds like you have exhausted everything that is covered in the Knowledge Article on this subject so I would suggest at this point raising this with the support team to assist you in investigating further.

Below is a link to what is needed when creating a new ticket. https://portal.blueprism.com/what-information-provide-when-logging-new-support-ticket If you have the ability to raise support tickets on your portal account, alternatively please email support@blueprism.com

Kind Regards

Martin Jump
Customer Support Team Manager
Blue Prism