What you will do after more than 3 retries you carried out on process ?

[SahilSalvi]

What you will do after more than 3 retries you carried out on process ?

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Sahil Salvi
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[ewilson]

@SahilSalvi,

What you do next is up to you and the business unit you're building the process for. What does the PDD call for? In some cases you may just mark the work item as failed, if we're talking about a work queue item. In some cases maybe you'll send an email or an SMS message notifying someone of the failed case. 🤷‍:male_sign:

Cheers,
​

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[Denis__Dennehy]

Eric is correct, three attempts then mark as exception and move onto the next case.   Usually a seperate process will then deal with exceptions (either report them out or send them to a team to be worked manually).

I would recommend looking at the process templates available in the portal (developer jumpstart area) if you have not already.  The templates include an advance version with more complex exception handling.

Ideally you would only mark items as exceptions if there is a problem with an individual case you want to work (i.e. it is a scenario the robot has not been trained to work),  but you would not go through marking lots of items as exceptions if a system is down/unavailable.   The advanced template contains logic related to a system being unavailable.

Also,  your retry exception handling would ideally include system restart and navigation back to the right location logic - at least on the last of your three attempts.