Accuracy report is missing data.

[arkadiusz.goraj]

accuracy report is missing data.

This option was chosen during the installation.

The data base is created.

accuracy data is missing:

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Arkadiusz Goraj
Robotics Operational Support Specialist
Intrum
Europe/Warsaw
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[Ben.Lyons1]

Hi Arkadiusz,

A couple of places to start:

• How many batches/documents have been fully processed? (fully processed = exported to Blue Prism)
• Are the other reports populated?
• What connection string is in your web.config file? (see image below)
• Does the service account/network account have access to the Decipher databases? Database access config

Thanks

------------------------------
Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[arkadiusz.goraj]

Hello,

• How many batches/documents have been fully processed? (fully processed = exported to Blue Prism)

10+

• Are the other reports populated?

Yes.  ex. User productivity > veryfication

• What connection string is in your web.config file? (see image below)

• Does the service account/network account have access to the Decipher databases? Database access config

Service account:  GROUPAD1\SVC-RPA-Test

I cannot add db_reader and db_writer to SVC account, error msg appears

------------------------------
Arkadiusz Goraj
Robotics Operational Support Specialist
Intrum
Europe/Warsaw
------------------------------

[Ben.Lyons1]

Hi,

The connection string refers to a user called "general", but I can't see that it is the user/user groups you're referring to when showing me the database access. 

If the general user is not in that AD group, that may be the issue.

There's also what user is running the IIS process? 

This user will also need access, Configure Decipher IDP (blueprism.com)

Thanks

------------------------------
Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[arkadiusz.goraj]

Hi,

config file, the user changed to SVC account

4 services running ender svc account

ISS - app pool running under SVC account

------------------------------
Arkadiusz Goraj
Robotics Operational Support Specialist
Intrum
Europe/Warsaw
------------------------------

[arkadiusz.goraj]

Hi,

I changed DB owner to 'sa'.

Now I can assign db_reader and db_writer to Decipher ServerDb without any issues:

------------------------------
Arkadiusz Goraj
Robotics Operational Support Specialist
Intrum
Europe/Warsaw
------------------------------

[Ben.Lyons1]

Hi Arkadiusz,

Is the report working now? If not, I would recommend raising a customer support ticket so we can take a closer look.

Thanks

------------------------------
Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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[arkadiusz.goraj]

Hi,

the accuracy report is still not working.

the ticket has been placed yesterday > 

#265017

BR,

Arek

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Arkadiusz Goraj
Robotics Operational Support Specialist
Intrum
Europe/Warsaw
------------------------------

[arkadiusz.goraj]

Hi Ben,

do you have any suggestion to solve that?

I can run the simply query from SVC account via SQL Studio.

It seems that the database is empty.

Do you know what needs to be checked? 

To open and connect to DB via SSMS - I use AD account SVC-Rpa-Test. As you can see I can connect and run the query.

To open the webpage of Decipher - I use account created in decipher (Admin tools -> users).

------------------------------
Arkadiusz Goraj
Robotics Operational Support Specialist
Intrum
Europe/Warsaw
------------------------------

[Ben.Lyons1]

Hi Arkadiusz,

I've not seen this issue before, I think it's best to work with our customer support team on this one.

Thanks

------------------------------
Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
------------------------------