App dosen't see passwords entered by BP

[AlanLodge]

We have a .NET based app that after a recent update BP can no longer login to.

From testing we can see that BP enters the username into the username field and then enters the password into the password field. When the login button is pressed the message that is returned shows that the application cannot see anything in the password field, as if it is blank - there is a different message that returns if the password is wrong. Spying the fields shows that BP is entering data to the field.

If we manually type the password into the password field after BP has entered the username, BP can then login and run properly.

I've tried testing it with a straight paste and individually sent global keys. I've also tried it with the field set as test and as password

Any suggestions as to what might be happening and how to get around it

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Alan Lodge
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[Neel1 · Accepted solution]

Hello @AlanLodge - Which version of BP you are using?

This issue is noticed on multiple application . Please try spying the UN and PW in UIA mode and then check if it work?
2nd, Please try to send UN,PW by send key.
these option will most likely resolve your issue.​

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Neeraj Kumar
Technical Architect
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[AlanLodge]

Thanks for the help on this, I had tried UIA mode before but failed.

So this time I am running with it in External Application Manger mode, spied the field in UIA mode and used send key. Checking the diagnostics its as if there is a hidden field.

Anyway just a little tweaking and tiding up now

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Alan Lodge
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[JamieMcPake]

Hi Alan,

Not sure if you got this resolved but I had a similar issue when trying to send a file path to a save box.

I got around this by using  Activate Application-> Focus on Element (AA) -> Send GSKs

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Jamie McPake
RPA Analyst & Developer
Digital Technical Services
Gateshead Health NHS Foundation Trust
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[NileshJadhavBP]

Hi @Alan Lodge,

Below points might help you.

1.Try to spy internal part of textbox if possible and use focus and double click to cursor get into textbox and send use send keys for password (pass some interval time between each action and sendkeys)
2.write Username and send TAB send keys to navigate and active the Password text box and send password through send keys. 

let me know if its working or not
​

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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[AlanLodge]

Ok I worked out what the changes were that were made to the application.
They had set all password fields to reject paste operations.

So the fix was to use GSK to send the password a key at a time.

Thanks to all for the help

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Alan Lodge
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