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Application Modeler / Odd Behavior

Jason_Acton
Level 3
Has anyone encountered significant issues with the Application Modeler in regards to saving/retaining items in a specific hierarchy? In attempting to craft an effective Application Model, I've nested application elements in a similar manner as to how they appear in the host application. However, I often find that, after I've moved elements to the appropriate location in that hierarchy tree and clicked "Apply" and "OK" to close the modeler, those elements do not remain in those locations the next time I access the Application Modeler. They are often in disorganized locations in the hierarchy, either the way they were prior to my organization attempt, or in a wholly different section. Furthermore, I've experienced issues I can only describe as "corruption" of the modeler. In the process of moving elements to various different groups in order to better organize and access them, I've discovered that entire sets or groups of elements can simply disappear entirely from the modeler. I'm currently in the process of requesting an entire SQL DB restoration due to this issue, and am curious if any other clients have experienced it before. At this time, due to the DB restoration efforts, I have no logs or other materials to upload for review.
2 REPLIES 2

Denis__Dennehy
Level 15
Hi Jason, I have seen the issue with elements not staying where I put them - where I add a new element near the top of the treeview and it seems to move to the bottom. The disappearance of elements sounds more serious - definately one for the product team to investigate. If you ever need to roll back to a previous version of a Process or Object you can do that via System Manager ->Process Comparison. Just compare the new and previous versions of the process, then select the export process option on the left hand (older) version. You can then reimport that older version over the newer version.

Jason_Acton
Level 3
Thanks for the reply, Denis. I'm still awaiting the restoration of the SQL DB, and once restored, will immediately save the existing Object (w/ associated modeling) as a separate copy so as not to compromise the state of the Object as it exists right now. If I find that the issue persists with this copy (wherein the application modeler does not retain element positions, or loses elements entirely), I'll open a support ticket and proceed accordingly.