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Automate.exe crashes when running a process via Run-time resource

PranavNayak
Level 3
When running a process from control room ,the process freezes and crashes at a particular process stage.The process goes into warning stage and run-time resource connectivity is lost.There are no blueprism error logs that are generated on the run-time resource but an application log which shows the automate.exe application terminating due to a module kernelbase.dll.Attaching a screenshot of the same.It is important to add that the process was running fine till a few days ago.If anybody has faced the issues, please post the resolution steps that were taken to solve the issue.
1 REPLY 1

John__Carter
Staff
Staff
Sounds like something (environmental maybe?) has changed if the BP process was previously running well. Perhaps it would be best to contact Support: https://portal.blueprism.com/customer-support/how-get-help-customer-sup…