BP 7.1 edge extension problem

[MaurizioTranqui]

Hi, I have a problem with integrating BP with EDGE. In my company we have upgraded to 7.1 as we can no longer use IE.
Unfortunately I can't get BP to work with EDGE or CHROME.
When I launch the web based application, BP returns the error "The browser extension was not detected ...".
I followed the steps below and checked:
1. Browser extension compatibility
2. The windows registry keys
3. The manifest files installed in the registry
4. BP's MessageHost.exe called by the manifest
5. Edge extension starts correctly (browser icon)

I believe that everything is correctly configured, but I do not understand where the error is (the event manager does not report any errors).
The problem is probably with the PC but I can't see where it is.

BP: 7.1
Application Manager: 7.1.0.62280
.Net: 4.7
Edge: 103.0.1264.77
extension: 7.1.0.59613 (ID: alphbcchbekpcafaknckinfpapdaiiol)

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Maurizio Tranquilli
process engineer
TELECOM ITALIA
Europe/Rome
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[HongJooChoi]

Hi,

Did you check the following?
- MS Edge Startup boost setting, which should be disabled.
- MessagingHost.exe from the task manager that it comes up whenever the browser is launched and stays running as long as the browser is alive.
- Group policy and Security policy of the company.

I have gone through the same issues very recently and it turned out that all the issues were related with policies.


Best regards


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HongJoo Choi
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[Martin_Bubenik]

Hello,

what action do you use for closing browser? We've had the same issue with using "Kill process" action for closing the browser. Since we started to using "Close browser" action the issue was gone. 

Hope this will help you too.

Martin Bubenik
RPA TeamLeader
O2 Czech Republic

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Martin Bubeník
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[MaurizioTranqui]

Hi ,
the second point of list fail.
The process remain active for few second.  (have you an idea to log the error?)
I also immediately thought about policy group problems, but I should understand what to report to the IT Department.

thanks for you answare.
best regards
Maurizio

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Maurizio Tranquilli
process engineer
TELECOM ITALIA
Europe/Rome
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[MaurizioTranqui]

hi Martin, the error appear when i launch edge at the beginning of process/object.
This is a good tip to use in the second time, thanks

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Maurizio Tranquilli
process engineer
TELECOM ITALIA
Europe/Rome
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[diane.sanzone]

Hi Maurizio,

I'm not certain I understand all the things you said you checked, but some things I've seen cause this error are:

1. Modeller is still set to use IE and not pointed to the chromium browser
2. Extension isn't enabled in the browser (it might show installed, but is the slider set to enabled?)
3. You're running it under a different user and that user doesn't have the extension enabled/installed (we've seen where if a bot account is on a machine and that account doesn't have internet access, the extension doesn't always install/load until someone with internet access logs on to that machine)
4. There's a browser timeout setting somewhere in the desktop configurations, I believe, that can be extended past the default to allow more time for the site to load

Many of these assume that when you run the launch action in BP the browser actually loads but you then get the extension error. I understand BP gives you the error, but does the browser come up?  If not, maybe also confirm the path to your browser (in both the modeller and the launch stage, if used) is correct.  Maybe you're in Program Files instead of Program Files (x86) or vice versa?

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Diane Sanzone
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[HongJooChoi · Accepted solution]

Dear Tranquilli


1. Please check out the Application log (not Blue Prism log) from the Event manager where we found an error message persisting whenever the Messaging Host comes up and killed. It was saying something like ".... Can't open objects for query \BaseNamedObjects\WmiProviderSubSystemHostJob. Calling process is not authorized to open this job....". 


2.  You can also view the extra log of the extension. This was not helpful for us but maybe worth to check out:
https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Application-Integration/Browser/1807328272/How-can-I-enable-background-logging-for-the-Blue-Prism-Chrome-or-Chromiu...



Regards

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HongJoo Choi
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[MaurizioTranqui]

Hi, I found the errors as you described them.
Also following the guide you attached, I found this error when sending edge via BP
[5740: 6976: 0802 / 095718.026: ERROR: native_message_process_host.cc (347)] Error when writing to Native Messaging host: -101

thanks for all, now i see with IT department

Maurizio



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Maurizio Tranquilli
process engineer
TELECOM ITALIA
Europe/Rome
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[GoldleiAzalea]

Many of these assume that when you run the launch action in BP the browser actually loads but you then get the extension error.
I understand BP gives you the error, but does the browser come up? 

If not, maybe also confirm the path to your browser (in both the modeller and the launch stage, if used) is correct. 
Maybe you're in Program Files instead of Program Files (x86) or vice versa?

Emblem Enterprises, Inc.

[MaurizioTranqui]

Hi, yes the browser come and remain up. 
best regard
maurizio

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Maurizio Tranquilli
process engineer
TELECOM ITALIA
Europe/Rome
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