Hi Shweta,
If your classification model isn't working as you'd hoped, you have 2 options I can think of to improve.
If you can gather more document samples to train a new model with, ideally at least 50 of each document type. A more comprehensive model should produce better results.
Alternatively, if the confidence is close, you can reduce the threshold by document type (see the Document Type settings). For example, the classification confidence for document type A is above 80%. Change the threshold just for that document type.
If your document types are very similar, you may still struggle. For example if all 5 types are different invoice formats, they will likely contain a lot the same key fields e.g. invoice number, invoice total.
Thanks
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Ben Lyons
Senior Product Specialist - Decipher
Blue Prism
UK based
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Ben Lyons
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based