Blue Prism Crashes

[JoachimQuisquat]

Hi all

Crashes happen in all our environments.
We migrated from 5.0.24 to 6.6


Information of the event viewer:

Faulting application name: Automate.exe, version: 6.6.0.15260, time stamp: 0x5d691d0e
Faulting module name: combase.dll, version: 10.0.14393.3503, time stamp: 0x5e344eb1
Exception code: 0xc0000005
Fault offset: 0x000c7a1c
Faulting process id: 0x171c
Faulting application start time: 0x01d5fdceff196b00
Faulting application path: C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe
Faulting module path: C:\windows\System32\combase.dll
Report Id: 1f0e00b3-a3d3-481e-ad64-ae09540789f5
Faulting package full name:
Faulting package-relative application ID:

Details:

Automate.exe
6.6.0.15260
5d691d0e
combase.dll
10.0.14393.3503
5e344eb1
c0000005
000c7a1c
171c
01d5fdceff196b00
C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe
C:\windows\System32\combase.dll
1f0e00b3-a3d3-481e-ad64-ae09540789f5

Let me know if you need more information

Thanks in advance for your help!

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Joachim Quisquater
Europe/Brussels
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[John__Carter]

Please raise a ticket with the Support team Joachim, they should be able to help.

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John Carter
Professional Services
Blue Prism
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[JoachimQuisquat]

Hi John

Thank you for your reply!

i created a ticket, but they haven't been able to find anything in the logs that we send them.

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Joachim Quisquater
Student
Ag Insurance
Europe/Brussels
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[John__Carter]

OK keep in contact with them, and try to provide as much information as possible. There has to be a reason for the crashing and they are the experts. Good luck.

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John Carter
Professional Services
Blue Prism
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[NicolásPasquali]

Hello everybody.

We have the same issue/bug. Could you help us to resolve it?. 

Faulting application name: PCSWS.EXE, version: 6000.19.18283.1041, time stamp: 0x5bbde9e7
Faulting module name: PCSUPM.DLL_unloaded, version: 6000.19.18283.1041, time stamp: 0x5bebc9f6
Exception code: 0xc0000005
Fault offset: 0x00002b0b
Faulting process id: 0x1244
Faulting application start time: 0x01d845e693721743
Faulting application path: C:\Program Files (x86)\IBM\Client Access\Emulator\PCSWS.EXE
Faulting module path: PCSUPM.DLL
Report Id: b7bae611-a9cd-40d7-873d-f8f34ceac406
Faulting package full name:
Faulting package-relative application ID:​

Thanks in advance for your help!

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Nicolás Pasquali
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[PabloSarabia]

Hi @Nicolás Pasquali

In this case, I think the problem is with the IBM Emulator that you are calling and not a Blue Prism crash.

​Try raising this problem to the IBM's support team.


See you in the community, bye ​:)

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Pablo Sarabia
Architect
Altamira Assets Management
Madrid
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