Blue Prism Settings

[GAVIN.RUDLING]

Good Day Team

I am trying to assist another developer who is still using BP 6.10.4 and is having the following issues:

" I vaguely remember a setting that has been removed in version 7, but not sure what it was called, or whether, I am thinking along the correct lines here. All I know is this has something to do with launching a web browser.

 Can anyone assist.

Kind regards

Gavin

Below are his findings:

We tried solutions discussed and referred in trail mail, and found it to be working fine on BP 7.2.1.

However, Following are two observations

• Launching process with "start process" work on 7.2.1 but creates issue on current version 6.10.4
• Following errors observed occurring randomly on BP 7.2.1
• Internal : AMI error occurred in Wait Start Stage 'Check For Relevent Element' on page 'Select Search Critieria' - Configured timeout reached waiting for external application to respond
• 'Internal : AMI error occurred in Wait Start Stage 'Check For Link Certificate Error' on page 'Handle Certificate Error Page If Exists' - Index was out of range. Must be non-negative and less than the size of the collection.
  Parameter name: index'

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Gavin Rudling
Digital Consultant & Developer
Cog3nt
Africa/Johannesburg
0813906789
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[John__Carter]

Hi Gavin

#1 could be the Application Timeout setting https://bpdocs.blueprism.com/bp-7-3/en-us/helpApplicationParameters.htm

#2 sounds like a weakness in process/object design, where there has been a presumption that a collection had rows but in fact it was empty. 

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John Carter
Blue Prism
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[GAVIN.RUDLING]

Thanks John, I will follow it up on my next correspondence with the developer.

Much appreciated.

Gavin

[diane.sanzone]

Hi Gavin,

What you describe sounds to me like the fixed versus ephemeral port. See KB doc here:

https://bpdocs.blueprism.com/bp-6-10/en-us/Guides/chrome-firefox/application-modeller-chrome-firefox.htm#Browserautomationviaephemeralportsversusfixedports 

I'm relatively confident that option was removed in BP 7.x and it does relate to browser launching.

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Diane Sanzone
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[GAVIN.RUDLING]

Hi Diane

Thanks for your response I will follow this as well.

If I remember when we were still using BP 6.10.4 there was a checkbox in the Blue Prism Settings tab also something to do with the Port that we had to disable.

I just can't remember what it was called, and we don't have the 6.10.4 instance anymore where I could check.

Thanks again

Kind regards

Gavin

[Ian_Mawson]

Hi Gavin,

The setting is in Systems - Settings and is down the bottom of the page. It's called "use fixed browser extension port (31924) only.

The above is from our 6.10.5 installation.

Hope this helps,

Ian

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Ian Mawson
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[GAVIN.RUDLING]

Hi Ian,

Now that rings a bell.

Thank you very much. Much appreciated.

Kind regards

Gavin