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Blue Prism crash error

Hello team,

We are facing some issues with a process that performs excel operations where the Blue Prism suddenly crashes.

In Event Viewer we get to see the below error message but not able to figure out what is going wrong.

The same setup and process is working fine in the lower environment which leads to more confusion that what exactly is going wrong.

31208.png



31209.png

Does anyone have any idea what can be the issue here and in which component?

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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12 REPLIES 12

HI Melissa,

Any luck on your testing?



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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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Best Regards, Devendran Venkatesh RPA - Technical Architect | Riyadh 11413, Kingdom of Saudi Arabia

Not quite yet Devendran, but thanks for following up.

Updated for all:

TO FIX THIS, ADD SHOW EXCEL ACTION.

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Melissa Michielsen
Junior Automation Developer
TransAlta
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Okay, Just let me once your done.



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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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Best Regards, Devendran Venkatesh RPA - Technical Architect | Riyadh 11413, Kingdom of Saudi Arabia