Blue Prism not supporting Outlook 2016

[nikhiln]

When running, it throws "Cannot create ActiveX component" thus not able to read the emails from the mailbox or subfolders.
I am using outlook 2016.

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Nikhil Negi
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[bruce.liu]

Hi Nikhil,

It is not likely an issue with "support of Outlook 2016". Blue Prism Outlook VBO should work with all versions of Outlook from 2010 onwards. 

Have you had a look at the suggestions from the following link? It may help you go forward.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=d1ccf532-a86e-4811-9b4a-d0e8a481aa71&CommunityKey=3743dbaa-6766-4a4d-b7ed-9a98b6b1dd01&tab=digestviewer

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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[nikhiln]

On Granular level this is the exact stage I am getting the error.

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Nikhil Negi
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[expertcr · Accepted solution]

Good afternoon

Please try re-installing Microsoft Office, Most of the time I see this resolved the issue.

Have a good day.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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[MoDCore]

The way I got around this in our Virtual machine was to update the code stage with outlook.application.16 when creating the object. This can happen when a new outlook is installed and an old version is removed without a clean install of the suite.

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Matthew Ross
Principal Innovation Developer & Analyst
NHBC
Europe/London
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