Blue Prism won't launch

[JakobSørensen]

When I launch Blue Prism (6.10) from the start menu, I get the splash screen, but after that nothing happens. Blue Prism just doesn't open. It doesn't even show in the processes in the Windows Task Manager.

If I re-install Blue Prism it works, until the next time I reboot the computer. After that, I'm back to the same issue. It's only on my PC, none of my co-workers are suffering from this issue.

Has anyone else encountered this problem? And if so, how did you solve it...?

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Jakob Sørensen
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[John__Carter]

That sounds really strange Jakob! Maybe the Windows event log will indicate what is happening on your machine.


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John Carter
Professional Services
Blue Prism
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[JakobSørensen]

Thanks for the suggestion John. I'll try that the next time it fails (just re-installed it, to get some work done).

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Jakob Sørensen
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[AntonHosang1]

Ensure that any antivirus software is not disabling or quarantining the' automate.exe'.
It is normally found in 'C:\Program Files\Blue Prism Limited\Blue Prism Automate\'

If it is not there then you have a problem

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Anton Hosang
RPA Developer
Smart Automation Services
Europe/London
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