Blue Prism won't start after install

[MichaelHo]

This is the 3rd time I installed BP on my lap tops. But I hit the issue this time - BP starts display the blue logo page for 2 to 3 seconds and then disappear, without showing the log-in panel.

Install conditions:
- BluePrism6.7_x64 installer (or BluePrism6.9_x64, same symptom)
- SQL Server Express 2014
- .NET 4.8

Any advice in how to fix it will be highly appreciated.


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Michael Ho
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[shashank.kumar280]

Hi,

Do you have admin rights on your laptop? 
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[MichaelHo]

Yes, I'm the Admin of my laptop. I also tried run BP with Sys. Admin role. Same result.

Regarding the Windows log you mentioned, is there a log on Windows 10? To my knowledge event log only exists with Windows Server.

Many thanks for the assist.

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Michael Ho
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[MichaelHo]

Just found that it's a false alarm - the HP Sure Sense program on my new laptop has treated Automate.exe as a threat and quarantined it. That was what happened!

Thanks for all comments to help.

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Michael Ho
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[NileshJadhavBP]

You are right Michael, Some time antivirus program quarantined the Automate.exe so you have to do add same in whitelist.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
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