Browser extension not detected

[Sushmitha.C]

Hi,

While launching a site using chrome encountering below error in Navigate stage.

ERROR: System  Exception : Failed to Launch Portal: Failed to perform step 1 in Navigate Stage 'Launch' on page 'Launch' - The browser extension was not detected, please check that it has been installed and enabled. For more information, see the browser extension user guide.

https://bpdocs.blueprism.com/bp-6-10/en-us/Guides/chrome-firefox/chrome-firefox.htm

The issue happens intermittenly.

Version of BP is 6.10.3 and browser extenstion is 6.10.3. Timeout is also in place.

Any idea what may be causing this?

[expertcr]

I recommend that everyone take a look at the following KB Article "What are the key considerations when working with Modern Browser Automations on BP version 7.X?"

This is a great article that helps prevent that issue and other related issues when working with modern browsers. It is something we should use as a best practice in our automation to make them more resilient.