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13-10-21 04:30 PM
Hello,
Need automation ideas to implement a call back process with avaya softphone from a chat tool.
Our chat gets disconnected often with the customers resulting in a bad customer experience. In order to reach back the customers we need a small automation to call back the customers to reach them quickly.
Please share ideas for the possibilities to run a automation from a training blue prism tool.
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Arun Kumar S
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Need automation ideas to implement a call back process with avaya softphone from a chat tool.
Our chat gets disconnected often with the customers resulting in a bad customer experience. In order to reach back the customers we need a small automation to call back the customers to reach them quickly.
Please share ideas for the possibilities to run a automation from a training blue prism tool.
------------------------------
Arun Kumar S
------------------------------
Answered! Go to Answer.
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Helpful Answers
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14-10-21 06:10 AM
Hi Arun,
I hope you are getting the customer details at the beginning of the chat experience and storing it somewhere. if there is an event triggered when there is a un graceful disconnect the event can be used as the trigger for initiating the call back using an exposed Blueprism process/ Azure functions.
I'm not familiar with softphone hence not sure how far it can be automated
------------------------------
Jerin Jose
Technical Product Owner
EY
Asia/Kolkata
*"If you find this post helpful mark it as best answer, .*
------------------------------
I hope you are getting the customer details at the beginning of the chat experience and storing it somewhere. if there is an event triggered when there is a un graceful disconnect the event can be used as the trigger for initiating the call back using an exposed Blueprism process/ Azure functions.
I'm not familiar with softphone hence not sure how far it can be automated
------------------------------
Jerin Jose
Technical Product Owner
EY
Asia/Kolkata
*"If you find this post helpful mark it as best answer, .*
------------------------------
2 REPLIES 2
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14-10-21 06:10 AM
Hi Arun,
I hope you are getting the customer details at the beginning of the chat experience and storing it somewhere. if there is an event triggered when there is a un graceful disconnect the event can be used as the trigger for initiating the call back using an exposed Blueprism process/ Azure functions.
I'm not familiar with softphone hence not sure how far it can be automated
------------------------------
Jerin Jose
Technical Product Owner
EY
Asia/Kolkata
*"If you find this post helpful mark it as best answer, .*
------------------------------
I hope you are getting the customer details at the beginning of the chat experience and storing it somewhere. if there is an event triggered when there is a un graceful disconnect the event can be used as the trigger for initiating the call back using an exposed Blueprism process/ Azure functions.
I'm not familiar with softphone hence not sure how far it can be automated
------------------------------
Jerin Jose
Technical Product Owner
EY
Asia/Kolkata
*"If you find this post helpful mark it as best answer, .*
------------------------------
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14-10-21 11:45 AM
Thank you for the reply, do we have any automation to call the customer back and leave a voice mail that we will reach back shortly.
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Arun Kumar S
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Arun Kumar S
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