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Service Assist

SS&C | Service Assist is a digital workforce that provides attended automation and end-to-end digital services inside today’s contact center ecosystem. It delivers the power of intelligent automation to customer contact centers helping free up agents, so they can be more productive, responsive, empathetic and engaging, to better serve customers.

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Upcoming changes that may impact your BPC operations

Starting in September 2026, changes to monthly database maintenance will alter how historical data is retained in production. Action Required: Review your automations now if they query tables like BPAAuditEvents or BPAWorkQueueItem. Learn what's changing and how the new data schedules will impact your environment.

by LouDC_BP • Staff
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