Service Assist

SS&C | Service Assist is a digital workforce that provides attended automation and end-to-end digital services inside today’s contact center ecosystem. It delivers the power of intelligent automation to customer contact centers helping free up agents, so they can be more productive, responsive, empathetic and engaging, to better serve customers.

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Whats new with Chorus 25.1.1 and Operational Analytics 3.0

Chorus 25.1.1 and Operational Analytics 3.0 is now available. Read this blog to learn about the latest additions, such as communications and word add-in improvements, case management and processor workspace enhancements, as well as upgraded webFOCUS to operational analytics. 

by Brian_Hesse Staff
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