You all might have seen the recent
press release about our partnership with AWS. We are very excited and think this is a game changer. I wanted to provide some more context around this partnership. Each solution individually drives huge value in the contact center. But, by leveraging AWS Connect on the front of the contact center engagement and Service Assist and Elasticache to drive a faster, more efficient and more engaging customer experience, Call Centers now have a solution to drive true digital transformation. With the Blue Prism Service Assist for AWS solution, organizations now have a cloud deployment model to drive hyper-automation which can drive an up to 50% reduction in Average Handle Time (AHT) and a 40% increase in workload capacity. All while driving an amazing customer experience. Please feel free to message me here if you want to learn more about how we can support your contact center intelligent automation needs with AWS.
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Alisa DiStaso
Director Contact Center Solutions
Blue Prism
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