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Can't establish connection between client and server

Hello,

I've been trying to log in to the Blue Prism Client, but this window appears, and nothing happens.

knowmadjhermoso_0-1739265251341.png

Just to clarify:

  • The BP Client is running on Windows 11 23H2.
  • The BP Server is running on Windows Server 2022.
  • The required ports are open.
  • I've deleted the configuration files and reinstalled BP multiple times on the client machine.
  • The BP Service is running.
  • There are two BP Servers behind a load balancer. Both machines launch the BP Service, and the client connects to one of them using a round-robin method.
  • The connection is established (a message appears at the bottom of the login form), but it keeps trying to log in without success.

Thank you for your attention.

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