Can't establish connection between client and server

[knowmad.jhermoso]

Hello,

I've been trying to log in to the Blue Prism Client, but this window appears, and nothing happens.

Just to clarify:

• The BP Client is running on Windows 11 23H2.
• The BP Server is running on Windows Server 2022.
• The required ports are open.
• I've deleted the configuration files and reinstalled BP multiple times on the client machine.
• The BP Service is running.
• There are two BP Servers behind a load balancer. Both machines launch the BP Service, and the client connects to one of them using a round-robin method.
• The connection is established (a message appears at the bottom of the login form), but it keeps trying to log in without success.

Thank you for your attention.

[harish.mogulluri]

HI @knowmad.jhermoso 
When you try to configure the connection, Did you get chance to  test the connection?

Below screenshot is just for reference i took the screenshot from the learning edition . you need to select appropriatley based on how you want to connect client to the server,

[knowmad.jhermoso]

Hi! 

Yes, I did it. It appears a window with the message "Connection valid".

[knowmad.jhermoso]

Hello, I still need your help with this, the problem remains.

[SayeedBinAbdullah]

Hi @knowmad.jhermoso 

Are you facing this issue with one client machine or is it with multiple machines? 

Does BP throw any error/popup after trying to connect to server after certain time or it remains on this screen? 

Best Regards, 

Sayeed Bin Abdullah

[knowmad.jhermoso]

Hello!

I'm facing this issue with two machines. They're connected to a load balacing domain. 

BP shows this error and, sometimes, it throws a popup telling that there's an error at referencing the server. Most of the time, it justs remains trying to connecting the server.

Best regards.

[SayeedBinAbdullah]

Have you compared the BP version of these two client machines and the machines which are working fine?

What is the version of BP on server and client machines?

Best Regards,

Sayeed Bin Abdullah

[knowmad.jhermoso]

Client machines and server machines have 7.3.1 version of BP.

[SayeedBinAbdullah · Accepted solution]

If possible can you please check the Windows Event Viewer logs for the timestamp of the BP login

Best Regards,

Sayeed Bin Abdullah

[SayeedBinAbdullah]

Hi @knowmad.jhermoso 

Thank you for acknowledging my response as the best answer.

Could you please share what was causing the issue?

This information could be beneficial for anyone encountering a similar problem in the future.

Best Regards,

Sayeed Bin Abdullah