Control Room Plugin Data Not Accessible

[Tejaskumar_Darji]

Hello All,

When accessing the Control Room plugin, we are getting the below error with the hub admin account.

Control Room plugin access is available by default to admin users.

Error - You don't have access to this page. Please contact your Blue Prism system administrator.


BP API in installed and configured. In connection also BP API URL is updated.

Is there anything else that needs to be set up to access the data in Control Room plugin?


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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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[expertcr]

That may be an issue with the permission for the API to query the database.
Can you check that?



If the issue persists, please get in touch with our Technical Support team to serve you better if you keep having the issue.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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[AllanRo]

Hi

Just interested to understand if this has been resolved?  I am experiencing the same issue and I have raised a call with technical support however haven't been able to resolve this.

regards

Allan

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Allan Ross
Digital Technologist
Nedbank
Europe/London
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[CHOKKAKULAPushp]

Hello Allan,

Is your issue resolved?

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CHOKKAKULA Pushpa
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[AllanRo]

Hi

Not yet.  have a call with support on Monday.

regards

Allan

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Allan Ross
Digital Technologist
Nedbank
Europe/London
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[CHOKKAKULAPushp]

Hello,

Please let me know if you have found the solution and root cause for this. Thank you.

[Tejaskumar_Darji]

It wasn't resolved for me. I tried to reinstall the hub and BP API again and checked all the log files but could not figure out the root cause of this issue.

If anyone figures it out please update it here for all of us.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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[ramprasad.gajula]

Hello Tejas,

Please follow the installation links below.

Installation videos (blueprism.com)

Note: Try to install HUB and Blue Prism API in the new windows server.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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[sastharpa]

Hi Allan,

I am facing same issue on our environment. Could you please post the fix, if resolved.

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LAKSHMIGANESH Velayudham
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